TERMS AND CONDITIONS
1. Introduction
1.1 These Terms and Conditions govern the sale of bespoke wigs and hairpieces, ready-made human hair wigs, and synthetic wigs by Cotswold Hair Clinic Ltd (“we,” “us,” or “our”).
1.2 By purchasing from us, you agree to these Terms and Conditions.
2. Ordering & Collection
2.1 Bespoke wigs and hairpieces are made to order and tailored to your specifications. Once an order is confirmed, changes cannot be made.
2.2 Ready-made wigs (human hair or synthetic) must be chosen and collected in-store.
2.3 All products must be collected in-store. We do not offer postal delivery or courier services for any items.
2.4 If providing a sample hairpiece for colour matching or customization, we will take all reasonable care but cannot guarantee an exact match.
3. Pricing & Payment
3.1 Prices do not include VAT. VAT will be added at the applicable rate where necessary.
3.2 Full payment is required before production begins for bespoke wigs and hairpieces.
3.3 For ready-made wigs, full payment is required at the time of collection.
3.4 We reserve the right to change prices without prior notice, except for confirmed orders.
4. Returns & Defective Goods
4.1 Due to hygiene reasons, ready-made wigs (human hair or synthetic) cannot be returned or exchanged, unless found to be faulty.
4.2 If a ready-made wig is faulty, you must notify us within 7 calendar days of collection. The item must be unused, in its original condition, and returned for assessment.
4.3 Bespoke wigs and hairpieces are non-refundable as they are made to order and customized for each client. However, if a product is faulty, we will assess and may offer a repair, replacement, or partial/full refund, depending on the circumstances.
4.4 We are not responsible for issues resulting from improper care, incorrect maintenance, or third-party alterations to any wig or hairpiece.
4A. Medical Treatments & Consultations
4A.1 Products supplied following a consultation for hair or scalp treatments are non-refundable once purchased, unless found to be faulty.
4A.2 The price of medical-grade treatments includes the consultation, scalp analysis, and personalised advice provided by a trained professional. These services are non-separable from the product and form part of the total value.
4A.3 Future repeat purchases of the same treatment may be offered at a lower price, as no additional consultation may be required.
4A.4 We are not responsible for treatment results affected by failure to follow usage instructions or external factors beyond our control.
5. Care & Maintenance
5.1 Proper care is essential for the longevity of wigs and hairpieces. We provide detailed aftercare instructions, which must be followed to maintain product quality.
5.2 Damage caused by heat styling, colour processing, or incorrect washing techniques is not covered under any guarantee or refund policy.
6. Liability & Warranty
6.1 We guarantee that all products are made using high-quality materials. However, natural variations in human hair wigs may occur.
6.2 We are not liable for allergic reactions, scalp irritation, or any medical conditions resulting from wearing our products. If you have sensitive skin or scalp conditions, please consult a medical professional before purchasing.
6.3 Our liability is limited to the purchase price of the product. We are not responsible for indirect, incidental, or consequential damages.
7. Amendments to Terms
7.1 We reserve the right to amend these Terms and Conditions at any time. Updates will be posted on our website.
8. Contact Information
For any inquiries regarding these Terms and Conditions, please contact us at:
Cotswold Hair Clinic Ltd
cotswoldhairclinic@hotmail.com
24 Andover Road, Cheltenham, GL50 2TJ